Playing lotto online is not only more convenient, but with us also often times cheaper than at the kiosk and many other providers. With us you also benefit from the electronic ticket, an automatic notification about winnings and the automatic payout of all your winnings into your account. You'll never miss a hit again and be always on the safe side!
Where can I find my ticket at Lottohelden.com?
We will send you your electronic ticket receipt by email immediately after you have submitted your tickets. You can also find all details on active or already expired tickets in the customer account under "Active tickets" and in the "Ticket history".
How do I find out whether and how much I have won the lottery?
We take care ouf everything for you! If you win, we will automatically notify you by email. If you wish, we can even send you a cost-free SMS to your mobile phone. In order to receive an SMS, please adjust the settings in the customer account under "Notifications" and save your mobile phone number.
How do I get my winnings at Lottohelden?
Your winnings are automatically credited to your balance account. From there, you can conveniently and securely accumulate them, reinvest them in new chances to win, or pay them out to your registered bank account at any time.
How can I subrscribe to the Lottohelden newsletter?
Do you want to be the first to be informed exclusively about multi-million jackpots and promotions? You subscribe to our Lottohelden Newsletter free of charge and without obligation to always stay "up-to-date". If you no longer want to receive the newsletter, you can simply unsubscribe in your "Notification" options.
How can I change my email address?
You can change your e-mail address at any time in your customer account under "Personal details". Alternatively, feel free to call our customer service or send us a short message using our contact form and we'll be happy to help out!
How can I change my bank details?
If your bank details have changed, you can easily change them in the customer account. If you need our help, please contact our customer service by telephone or use our contact form.
How can I change my password?
You can change your personal password at any time in the customer account under “Personal details”. Simply click on the "pencil" symbol to edit your password, enter your old and new password, save the settings - you now have a new password!
How can I unlock my account?
If your account is locked for security reasons, you can simply reset your password here. Should you need help to unlock your access, you can reach our customer service by phone or via our contact form.
The security of your data is just as important to us as it is to you! Lottohelden.com fulfills all legal requirements with regard to data protection and uses secure SSL encryption for the transmission of personal data.
Are syndicates available at Lottohelden.com?
Yes! You can join in with other players at Lottohelden Syndicates for the most popular lotteries or you can set up a Lotto Syndicate yourself. Together you increase your chances of winning and the winnings are shared.
What if I win the million jackpot with Lottohelden.de?
Your winnings at Lottohelden.com are always 100% guaranteed regardless of the amount. The winning amount will be transferred directly into your account. Simple, secure and discreet.
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